Business Continuity Planning

Document:
"Insight Technical Documentation Services"

It requires a lot of documentation. Most companies need to document IT policies, operating procedures, Sarbanes-Oxley compliance issues and processes, application, system and network architectures and interfaces, position papers, servers and clients, troubleshooting guidance and training for Support personnel, interfaces and Statements of Work with business partners and more. Unless these are appropriately ducumented, resolving technical incidents and problems can be more difficult, expensive and time-consuming. Even more critically, without good documentation, essential knowledge about your IT enviroment can walk out the door at any moment when a valued employee leaves. In the event of a critical incident, if a key employee is unavailable, lack of documentation can result in a serious outage.